We always pack our products with love and take extreme care to ensure that products that reach you are fully safe and have not been used before, thus we do not allow any returns, refunds or exchanges. In case the product reaches you tampered or damaged condition, we exchange the product. If for any reason, you feel dis-satisfied with your order please call us at (+61) 411-843-110 or write to us at info@thevegibox.com.au and we’ll do our best to assist you. Please note we are available Mon-Sun from 8am to 7pm.